Privacy Policy

The website www.pecasecalor.pt is owned by Solvilight II - ASSEMBLY, MAINTENANCE AND CONSTRUCTION OF GAS NETWORKS AND APPLIANCES, LDA, hereinafter Peças e Calor, with registered office at Rua Cidade de Setúbal, nº 1, 3º esqº, 2855-143 Corroios, under the unique registration and legal entity number 515 678 104.

This Cookies and Privacy Policy establishes the terms and conditions under which Peças e Calor processes the personal data provided to us by the customer within the scope of the use of the website.

Peças e Calor recognizes the importance of protecting your personal data, whatever its nature.

For this reason, we have developed a set of security measures aimed at protecting your data.

Personal data relating to minors under 18 years of age will not be considered, nor will any request made by them online be recognized.

When submitting requests for proposals, the customer expressly guarantees Peças e Calor their consent to use their personal data and address, as well as data relating to their requests for proposals.

This data will be kept and processed electronically, and may be used for communication purposes that reinforce and personalize Peças e Calor's offer.

The personal data of the customer on this website and in our physical stores will be treated in accordance with and in compliance with the law, regulations in force and the CNPD.

Identification of the Data Controller

Company: Solvilight II - ASSEMBLY, MAINTENANCE AND CONSTRUCTION OF GAS NETWORKS AND APPLIANCES, LDA

Headquarters: Setúbal City Street, No. 1, 3rd left, 2855-143 Corroios

State Registration: 515 678 104

Contact Data Protection Officer: clientes@pecasecalor.pt

Information and Consent

Law No. 58/2019 of 8 August 2019 (which ensures the implementation, in the national legal system, of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

Under legal terms, "personal data" is considered to be any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, so that protection does not cover data from legal entities.

By accepting this Privacy Policy, the customer provides their informed, express, free and unequivocal consent for the personal data provided through the websites to be included in a file under the responsibility of Peças e Calor, the processing of which complies with the appropriate technical and organizational security measures.

Peças e Calor respects the customer's right to information about the collection and processing of their personal data.

When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, this website has been designed so that the use of your personal data is minimal and does not exceed the original purpose for which they were collected and/or processed. We do not reveal your identity when the purpose for which your personal data is being processed can be obtained through anonymous information.

Under no circumstances will information be requested about philosophical or political beliefs, party or union affiliation, religious faith, private life and racial or ethnic origin, as well as data relating to health and sexual life, including genetic data.

Under no circumstances will we carry out any of the following activities with the personal data provided to us through this website:

Transfer to other people or other entities, without the prior consent of the data subject;

Transfer outside the European Economic Area (EEA) without the prior consent of the data subject.

How we use your personal data and for what purpose

Your personal data is collected and processed by Peças e Calor only for strictly commercial purposes such as sending orders placed by the customer in our online store, or contacting us to clarify doubts or clarify some points about the customer's contact with our company (whether for quotes or sending orders).

The collection of personal data is generally carried out electronically, however, in certain circumstances, paper means may be used (for example, when the processing of your personal data is necessary to prevent fraud against us).

The personal data we process through this page will only be used for the following purposes:

  1. Execution and management of purchase and sale contracts;
  2. Order Processing;
  3. Communication with customers and clarification of queries;
  4. Processing Information Requests;
  5. Complaints processing, Regulatory processes, Pre-litigation processes or exercising rights in legal proceedings.;
  6. Statistical analysis activities;
  7. Verify, maintain and develop statistical systems and analyses;
  8. Direct Marketing Communications (If you have consented to the Processing of personal data for this purpose);
  9. Fraud Prevention and Combat;
  10. Request for Comments on Products or Services purchased;
  11. Carrying out satisfaction surveys.

Your personal data is stored on our billing platform in a way that allows Peças e Calor to identify you for the period strictly necessary to process and collect such data, except in cases expressly provided for in this document, everything else is in compliance with applicable laws.

Unless otherwise stated, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent.

Furthermore, your personal data may be communicated to the police or judicial authorities, in compliance with applicable laws and regulations and upon formal request by the authorities, for the purposes of preventing fraud against us (anti-fraud services). In all of the above circumstances, your consent to data processing will not be specifically requested.

The customer consents to accessing information relating to the service contracted with Peças e Calor in order to be able to offer additional services to those contracted.

Therefore, the personal data that we request you to provide us, including your name, email address, and telephone number, are necessary for the processing of your request, in order to comply with obligations arising from applicable legislation and regulations or to provide other services provided on this website and requested by you.

At the time of collecting personal data, except in fields where otherwise indicated, the customer may voluntarily provide personal data, without the lack of response implying a reduction in the quality or quantity of the corresponding services (unless otherwise indicated).

However, failure to respond to the data, considered mandatory, will imply the impossibility of accessing the service for which the data was requested.

Refusal, or non-agreement, to provide us with some personal data may prevent us from processing your order through our online store.

To Whom Your Personal Data Will Be Disclosed

Any disclosure will be made without going beyond the purpose for which your personal data was collected and subsequently processed.

Furthermore, your personal data may be disclosed to third parties, to:

- comply with applicable laws,

- respond to judicial and government inquiries,

- comply with valid legal processes,

- protect the rights or property of SOLVILIGHT II, ​​LDA.

In the event of a change in the corporate structure of Peças e Calor, including, without limitation, by incorporation, merger, sale, liquidation, or substantial transfer of assets, Peças e Calor may, at its sole discretion, transfer, sell or assign personal data collected through this website, including, without limitation, personally identifiable information and aggregated information about customers, to one or more affiliates or non-affiliates.

In any case, your personal data will not be disclosed to third parties without being informed or without your consent, when this is required by law, except in the cases provided for in this document.

Security Measures

We adopt security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access and against other unlawful forms of data processing, as provided for in this Privacy Policy.

However, Peças e Calor cannot guarantee that the security measures adopted to protect this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. It is advisable that your computer is equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that your browser takes appropriate measures to guarantee the security of data transmission (such as firewalls and anti-spam filters).

Your Right to Access Personal Data and Other Rights

You have the right to obtain from Peças e Calor, at any time, confirmation that your data is being processed, even if you are not registered on the website, as well as communication of this same data in a perceptible manner.

You have the right to be informed by Peças e Calor about the origin of the source that transmitted your data, the purposes and means of processing your personal data, the Logic Underlying the Electronic Data Processing, Information about the External Entities and the Names of the Subjects and Categories of Entities to whom your personal data may be disclosed or who may access your personal data (for example, the names of the external entities contracted by Peças e Calor). You can also find the above information in this Privacy Policy.

You have the right to obtain at any time from Peças e Calor:

  1. Updating, Rectifying or Integrating your Personal Data;
  2. The Deletion, Anonymization or Blocking of your Personal Data, which is treated as a Violation of the Law, including when the storage of data is not necessary for the purposes for which they were collected and subsequently processed;
  3. Confirmation that the operations in subsections A. and B. have been notified to those to whom the data have been Communicated or Disseminated, except when it becomes impossible to do so or if this would exceed the protection of the rights you invoke.

You have the right to object, in whole or in part:

  1. For legitimate reasons, to the Processing of your Personal Data, even if it is related to the Purposes for which they were collected;
  2. To the Processing of your Personal Data for Advertising or Direct Marketing Purposes or to Sell Products or Carry out Market Research or Commercial Communications.

In accordance with the provisions of Law No. 58/2019 and the GDPR, the customer may exercise at any time their rights of access, rectification, erasure, limitation, opposition and portability, by requesting it through any of the following means:

Post Office: Setúbal City Street, No. 1, 3rd left, 2855-143 Corroios

Email: clientes@pecasecalor.pt

Phone: +351 939100554

Contacts

If you would like to receive more information about our privacy practices, please contact us by email: clientes@pecasecalor.pt

The Privacy Policy may be subject to change at any time, and any changes will be published and updated on the Peças e Calor website.